Enquiry and Service Terms

Version 2.0 · effective 25 August 2026

Important: this website is an informational presentation of services. Sending a form or Telegram message is not an order or payment, does not create a contract and does not require you to purchase anything. A contract arises only after the essential terms are separately agreed in a durable electronic form.

2. Contract formation

You send a non-binding enquiry through the form or Telegram.
We clarify the brief and send an individual proposal identifying the parties, scope, deliverables, stages, timing, price, tax treatment, payment, revisions, acceptance, support and rights.
A contract is formed after your unambiguous written/electronic acceptance of that proposal and, where specified, receipt of the deposit.

If an individual proposal conflicts with these Terms, the individual proposal prevails. Changes to this public page do not alter a contract already formed.

3. Services and deliverables

Velira may create websites, Telegram bots, automations, design, integrations and related digital materials. Before work begins, the parties record what is included, which platforms will be used, what the client must supply and what is expressly out of scope.

We do not guarantee revenue, conversion, lead volume, Google/AI visibility or advertising outcomes unless a specific measurable commitment is expressly included in the individual proposal.

4. Price, currency, taxes and third-party costs

“From” prices on the website are non-binding estimates. For a Ukrainian client, the final amount payable is stated in hryvnia; if a foreign-currency reference is used, the proposal identifies the conversion source/rate and date. Applicable taxes and whether they are included are disclosed before payment.

Domains, hosting, paid fonts or stock, APIs, CRM, advertising and other third-party services are paid separately unless expressly included. No such expense is incurred without prior approval.

5. Payment and start

The individual proposal sets the deposit, stages and payment method. Unless agreed otherwise, work begins after receipt of the required materials/access and the agreed deposit. Publication and final handoff take place after payment for the relevant stage or the full fee, as specified in the proposal.

6. Timing, dependencies and pause

Timing begins on the agreed date after required materials, access and payment are received. Delayed client responses, materials, access or approvals move the schedule accordingly. If a client is inactive beyond the period stated in the proposal, the project may be paused and a new restart date agreed.

7. Revisions, extra work and acceptance

The number and scope of revision rounds and acceptance criteria are fixed before work begins. A revision refines an agreed deliverable; a new page, feature, integration or change of direction is extra work and requires a separate estimate.

Acceptance occurs through the client’s express electronic confirmation or another method in the proposal. Reproducible defects caused by Velira in agreed environments are corrected during the agreed warranty period. New features and post-acceptance changes are charged separately.

8. Cancellation and refunds

Before work starts, the client may cancel; money received is returned except for unavoidable third-party costs approved in advance and already incurred.
After work starts, the client pays for work actually completed and delivered and for approved third-party costs; any unused balance is returned.
If Velira ends a project without client breach, the unearned balance is returned.

If the client is a consumer, all mandatory consumer rights—including applicable distance-contract and withdrawal rules—prevail over these Terms. Personalised work begins before the statutory withdrawal period ends only at the consumer’s separate express request after notice of the legal consequences.

9. Client responsibilities, confidentiality and data

The client supplies accurate information, holds the necessary rights to texts, logos, photos, databases and other materials, and does not request an unlawful or misleading product. The parties protect non-public materials and access credentials. If Velira processes the client’s customers’ personal data, roles, documented instructions, security, deletion periods and subprocessors must be set out separately before that processing begins.

10. Intellectual property

Project-specific work, Velira’s pre-existing tools, open-source, stock/AI materials and third-party components are separated on the Rights & IP page and in the individual proposal. Rights or licences transfer only after full payment for the relevant deliverable.

11. Third-party services and liability

Velira does not control the continuous availability of Telegram, hosting, domain registrars, payment, advertising, CRM or other third-party services, but will carry out the agreed integration work with reasonable care. Nothing excludes liability that cannot lawfully be limited, mandatory consumer rights, fraud, wilful misconduct or gross negligence.

For a business client, unless agreed otherwise, Velira’s aggregate contractual liability is limited to the amount actually paid for the disputed stage, to the extent such a limit is lawful.

12. Force majeure, law and disputes

A party is not liable for delay caused by extraordinary and unavoidable events beyond its reasonable control, provided it notifies the other party and mitigates the effect. Ukrainian law applies without depriving a consumer of mandatory protections of their country where those protections apply.

First send a complaint via Telegram @madbod_77. We will acknowledge it and provide a substantive response without undue delay. Unresolved disputes are handled by a competent court or another lawful method agreed by the parties.

13. Authority and changes

A person approving a project confirms that they are an adult with legal capacity or are duly authorised to represent an organisation. The current version appears on this page; a revision applies to future arrangements only unless the parties expressly agree otherwise.